Terms & Conditions

www.computek.com.au ("Website") is owed and operated by Computek Australia P/L (ABN 310 831 565 67).

Customers should read the terms and conditions prior to using this Website.

By accessing, browsing and using this website it automatically implies that customers agreed to comply and be bound by the Terms and Conditions set forth.

The term Computek Australia P/L or "us" or "we" refers to the owner of the website whose registered office is 203 Pacific Hwy, Hornsby, NSW 2077. Our company registration number is ABN 310 831 565 67. The term "you" refers to the user or viewer of our website.

 

The use of this website is subject to the following terms of use:

 

    The content of the pages of this website is for your general information and use only. It is subject to change without notice.

    Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

    Photos and pictures are for illustration purpose only. We expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

    Stock availability is a general guideline only. We endeavor to update on a regular bases but it does not reflect the real time stock level.

    Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

    This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

    All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.

    Unauthorized use of this website may give to a claim for damages and/or be a criminal offence.

    From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

    You may not create a link to this website from another website or document without Computek Australia‚Äôs prior written consent.

 

Your use of this website and any dispute arising out of such use of the website is subject to the laws of Commonwealth of Australia.

 

User Accounts

 

Upon registration and the opening of an account with COMPUTEK AUSTRALIA will authorize the Customer to become a Registered User. Customers will be notified once their COMPUTEK AUSTRALIA account has become fully activated.

 

Registered Users will have access to secure areas of the Website and may place orders with COMPUTEK AUSTRALIA for goods and/or services presented on this Website.

 

Notwithstanding anything in the Terms and Conditions or any other agreement between the Customer and COMPUTEK AUSTRALIA, all orders are subject to the acceptance of COMPUTEK AUSTRALIA and no order will be deemed to be accepted by COMPUTEK AUSTRALIA until such acceptance is communicated to the Customer.

 

In addition to any other information COMPUTEK AUSTRALIA thinks relevant, in deciding whether to accept an order placed by the Customer, COMPUTEK AUSTRALIA may have regard to:

 

    The Customer's account with COMPUTEK AUSTRALIA;

    The Customer's credit status; and

    Any previous dealings between COMPUTEK AUSTRALIA and the Customer.

    We reserve our right to change or amend the Terms and Conditions at any time without prior notice.

 

We reserve our right to change or amend the Terms and Conditions at any time without prior notice.

 

Special Price

Specials and your savings are calculated from suppliers' recommended retail price and are subjected to change without prior notice.

 

Warranty Terms and Conditions

 

    Products including but not limited to notebooks, major brand desktops, LCD monitors and printers have return to manufacturer warranty and are subjected to the respective manufacturer's warranty terms and conditions.

    COMPUTEK AUSTRALIA Computer provides limited warranty for most of the hardware, e.g. LCD monitors, motherboards, speakers, keyboards and mise, VGA cards, networking products and peripherals and notebooks, etc. We can assist customers to submit warranty claims subjected to the respective manufacturers' warranty.

    Hard drives carry 1 year limit warranty; and Asus notebooks carry 2 years limit warranty.

 

At COMPUTEK AUSTRALIA Computers, we issue 2 different types of Return Authorization (RA): Credit RA and Service RA.

 

    For DOA items: Computek Australia provides seven days Dead on Arrival (DOA) warranty on hardware supplied. If credit is requested, credit will be issued with a new invoice number or else a new replacement product will be supplied.

    Customers claiming DOA must return goods in original conditions, full packaging and with the proof of purchase, subject to NO PHYSICAL DAMAGE on goods returned. Only exchange is permitted under DOA claim unless otherwise agreed upon.

 

    For RMA item: Products will be replaced or repaired.

    For VGA cards and motherboards warranty, please return the faulty unit only without the box

    Computek Australia built desktop PCs carry one-year labor and return to base warranty, unless otherwise agreed upon.

    No warranty applies to software, accessories and consumables.

    Problems including but not limited to virus damage, software problems and user misuse are not covered by warranty. A service charge may incur if the faults are caused by software or if there is no fault found.

    No PHYSICAL DAMAGE is covered under the warranty.

    Proof of purchase MUST be presented for proof of warranty, refund and exchange (conditions apply).

    Software and consumables cannot be refunded or exchanged so customers must check for compatibility and correct model number before ordering.

    The purchaser must arrange delivery to and from an authorized service agent for warranty repairs. Computek Australia will not be held responsible for any cost incurred.

    Specifically procured items or specific orders if returned will attract a 50% restocking fee.(Conditions apply)

    Handling fee, bank charges and freight charges are not refundable under any circumstances.

 

Warranty Procedures

 

    Customers can submit warranty online through our website by logging into our warranty page. Warranty submission requires brand name, product model number, serial number (if applicable), fault description and proof of purchase. Status of warranty will get updated and customers can always check the status online.

    If the faulty item is found to be purchased from us, then our warranty department staff will issue a Return Authorization (RA) number. Once the RA number is given, customers can either drop in the faulty unit, or send the faulty unit to us by post or by couriers in next 5 days

    Our warranty department will process the warranty. Once customers are notified that the good is returned from warranty they can organize a pick up from our shop personally or by courier.

    General lead-time for warranty claim is two weeks. Older item or special item may incur longer delay.

    If the item is found without fault, or returned from supplier for no fault found, a processing fee of $65 will be applied.

    For products carrying manufacturer's warranty please contact manufacturer directly unless otherwise agreed.

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